REFUND POLICY 

Effective Date: February 21, 2025

At Capacity Development Radenamias LLC (“we,” “us,” or “our”), we strive to provide high-quality online courses and a positive learning experience. We understand that sometimes things don’t work out as planned, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. General Refund Eligibility

Our refund policy varies depending on the type of course or service you have purchased. Please review the specific terms below applicable to your purchase. In general, the following conditions apply to all refund requests:

  • Refund requests must be submitted within the specified timeframe from the date of purchase (see specific course/service details below).

  • Refunds are not granted for lack of participation, failure to complete the course, or dissatisfaction with course content if the course has been substantially accessed (as defined below).

  • We reserve the right to refuse a refund if we believe the request is fraudulent, abusive, or in violation of our Terms of Service.

2. Specific Refund Policies by Course/Service Type

(This is the most important section to customize. Provide specific details for each type of offering you have. Here are examples, adjust to match your offerings exactly):

  • Individual Courses:

    • Full refunds are available if requested within [Number] days (e.g., 7 days, 14 days, 30 days) of the course purchase date, provided you have not accessed more than [Percentage]% of the course content (e.g., 20%, 30%). Accessing beyond this threshold indicates sufficient engagement, and refunds will not be granted. “Accessing content” is defined as viewing video lectures, downloading course materials, or submitting assignments.

  • Subscription Services (e.g., Monthly/Annual Memberships):

    • For initial subscription purchases, a full refund is available if requested within [Number] days (e.g., 3 days, 7 days) of the subscription start date, provided you have not accessed any premium content available only to subscribers (e.g., watched exclusive webinars, downloaded premium templates).

    • Renewal payments are generally non-refundable. You may cancel your subscription at any time to prevent future charges. No partial refunds are given for the remaining period of a subscription.

  • Bundled Courses:

    • Refunds for bundled courses are considered as a single purchase. The refund policy for individual courses applies, but the percentage of content accessed is calculated across the entire bundle. If more than [Percentage]% of the total bundled course content has been accessed, no refund will be granted.

  • Live Workshops/Webinars:

    • Full refunds are available if requested [Number] days/hours (e.g., 7 days, 24 hours) before the scheduled start time of the workshop/webinar.

    • No refunds are granted for cancellations made after this deadline or for non-attendance. Recordings may be provided at our discretion.

  • One-on-One Coaching/Consulting:

    • Refunds for coaching/consulting packages are considered on a case-by-case basis. If you are not satisfied with the service, please contact us to discuss your concerns.

    • Refunds are generally not granted for completed sessions. Any unused sessions may be credited towards future services at our discretion.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to [Your Refund Email Address] with the subject line “Refund Request.”

  2. In your email, include the following information:

    • Your full name

    • Your email address used to purchase the course/service

    • The name of the course/service you are requesting a refund for

    • The date of purchase

    • A detailed explanation of why you are requesting a refund.

  3. We will review your request within [Number] business days (e.g., 5 business days) and notify you of our decision.

4. Refund Processing

  • If your refund request is approved, we will process the refund within [Number] business days (e.g., 7-10 business days).

  • Refunds will be issued to the original payment method used for the purchase.

  • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Exceptions

We may, at our sole discretion, make exceptions to this Refund Policy in certain circumstances. Any exceptions will be communicated to you in writing.

6. Course Cancellations by Capacity Development Radenamias LLC

If we cancel a course or workshop for any reason, you will receive a full refund. We will notify you as soon as possible if a cancellation is necessary.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Radenamias LLC
5000 Thayer Center, Suite C
Oakland, MD, 21550, USA
(+1) 240 355 7163
[Your Contact Email Address]

Key Areas to Customize (Review ALL of these VERY carefully):

  • Your Refund Email Address: This should be a dedicated email address for refund requests.

  • Specific Refund Policies: This is the MOST IMPORTANT section. Tailor the refund policies for EACH type of course, subscription, workshop, or service you offer. Be extremely clear about the conditions for refunds, timelines, and percentage of content accessed.

  • Content Access Definition: Define what “accessing content” means very specifically (e.g., watching videos, downloading materials, submitting assignments, participating in forums).

  • Subscription Refund Details: Be very precise about refunds (or lack thereof) for subscription renewals.

  • Review Period: Specify the number of business days it will take you to review a refund request.

  • Processing Time: Specify the number of business days it will take to process an approved refund.

  • Your Contact Email Address (Section 7): Replace with the correct email address.

  • Legal Review: Have a lawyer review this policy to ensure it complies with all applicable laws, especially consumer protection laws in your and your users’ jurisdictions.

Important Considerations:

  • Clarity and Transparency: Write in plain language that is easy for your customers to understand. Avoid legal jargon.

  • Reasonableness: Ensure your refund policy is reasonable and fair to both you and your customers.

  • Consistency: Apply your refund policy consistently to all customers.

  • Terms of Service Integration: This Refund Policy should be consistent with and referenced in your overall Terms of Service.

  • State-Specific Laws: Some states have specific laws regarding refunds, particularly for online courses. Research and comply with these laws.

  • Dispute Resolution: Consider adding a clause about how disputes related to refunds will be resolved (e.g., mediation, arbitration).

Disclaimer: This is a sample refund policy and should not be considered legal advice. Consult with a legal professional to ensure your refund policy complies with all applicable laws and regulations.