PRIVACY POLICY

Effective Date: February 21, 2025

1. Introduction

Capacity Development Radenamias LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://capacitydevelopment.radenamias.com/ (the “Site”), and use our online course platform and related services (collectively, the “Services”). By using our Site and Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information from and about you, including:

  • Personal Information: This includes information that can be used to identify you, such as:

    • Contact Information: Name, email address, postal address, phone number.

    • Account Information: Username, password, profile information (e.g., biography, profile picture).

    • Payment Information: Credit card details, billing address (This information is often processed by a third-party payment processor, see section 4).

    • Demographic Information: Age, gender, location, education level (optional, and collected only if you provide it).

    • Communications: Records of your communications with us, including emails, chat logs, and support tickets.

  • Course-Related Information:

    • Course enrollment data.

    • Progress and performance in courses (e.g., scores on quizzes, assignments submitted).

    • Participation in forums and discussions.

    • Feedback and reviews you provide on courses.

  • Automatically Collected Information:

    • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.

    • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our Site. This may include information about your preferences and interests.

    • Device Information: Information about the device you use to access our Site, including the device type, model, and operating system.

    • Analytics Data: We use third-party analytics tools (e.g., Google Analytics) to collect and analyze data about Site usage.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and Improving Services:

    • To create and manage your account.

    • To enroll you in courses and track your progress.

    • To personalize your learning experience.

    • To provide customer support.

    • To improve our Site and Services.

  • Communication:

    • To send you important notices about your account, courses, or changes to our policies.

    • To send you promotional emails and newsletters (you can opt out at any time).

    • To respond to your inquiries and requests.

  • Payment Processing:

    • To process your payments for courses and subscriptions.

  • Analytics and Research:

    • To analyze Site usage and trends.

    • To conduct research and development to improve our Services.

  • Security:

    • To protect the security and integrity of our Site and Services.

    • To detect and prevent fraud.

  • Legal Compliance:

    • To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with the following categories of recipients:

  • Course Instructors: We share your enrollment and progress data with the instructors of the courses you are enrolled in. This is necessary for them to provide you with instruction and support.

  • Service Providers: We use third-party service providers to help us operate our Site and Services, such as:

    • Payment processors (e.g., Stripe, PayPal). (Very Important: Name your payment processors! Link to their Privacy Policies)

    • Hosting providers.

    • Email marketing platforms.

    • Analytics providers (e.g., Google Analytics). (Very Important: Name your analytics providers! Link to their Privacy Policies)

    • Customer support platforms.

    • Cloud storage providers.
      We share information with these service providers only to the extent necessary for them to perform their services for us.

  • Other Users: Your profile information (e.g., username, profile picture, biography) may be visible to other users of the Site. Your participation in forums and discussions will also be visible to other users.

  • Affiliates: We may share your data with our affiliates, but only for purposes consistent with this Privacy Policy.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our Site.

  • Cookies: Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

    • To remember your preferences and settings.

    • To track your browsing activity on our Site.

    • To personalize your experience.

    • To analyze Site usage.

  • Web Beacons: Web beacons (also known as pixel tags) are small images that are embedded in web pages and emails. We use web beacons to track the effectiveness of our marketing campaigns.

  • Your Choices: You can control cookies through your browser settings. You can choose to block all cookies or to accept only certain types of cookies. However, please note that blocking cookies may affect your ability to use certain features of our Site.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.

  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You have the right to request that we delete your personal information.

  • Objection: You have the right to object to our processing of your personal information.

  • Restriction: You have the right to restrict our processing of your personal information.

  • Portability: You have the right to receive your personal information in a portable format.

  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [Your Contact Email Address].

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive data.

  • Implementing firewalls and intrusion detection systems.

  • Regularly monitoring our systems for security vulnerabilities.

  • Training our employees on data security best practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This generally means we keep your data while your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Children’s Privacy

Our Site and Services are not intended for children under the age of [Age – e.g., 13 or 16]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [Your Contact Email Address]. If we become aware that we have collected personal information from a child under [Age], we will take steps to delete the information as soon as possible.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing them with any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Site and Services, you consent to the transfer of your information to these countries. We will take steps to ensure that your information is protected in accordance with this Privacy Policy. If you are located in the European Economic Area (EEA), we will rely on Standard Contractual Clauses or other appropriate safeguards to transfer your personal data outside the EEA.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top of the page. We will also notify you of any material changes by email or through a notice on our Site. Your continued use of our Site and Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

Radenamias LLC
5000 Thayer Center, Suite C
Oakland, MD, 21550, USA
(+1) 240 355 7163
info@radenamias.com

Key Areas to Customize (Review ALL of these VERY carefully):

  • Your Contact Email Address: Replace the bracketed placeholder with the correct email address.

  • Age for Children’s Privacy: Determine the appropriate age based on applicable laws (COPPA in the US, GDPR-K in Europe). Consider your target audience.

  • Payment Processors: List ALL payment processors you use (Stripe, PayPal, etc.). Link to their Privacy Policies. If you don’t handle payment information directly and it goes only to the processor, you need to clearly state that.

  • Analytics Providers: List ALL analytics providers you use (Google Analytics, etc.). Link to their Privacy Policies. Explain how you use the data they collect.

  • Hosting Provider: Mention your hosting provider (e.g., AWS, Google Cloud, DigitalOcean) and link to their privacy policy.

  • Email Marketing Platform: Mention the specific platform you use (e.g., Mailchimp, ConvertKit) and link to their privacy policy.

  • Customer Support Platform: If you use one (e.g., Zendesk, Help Scout), mention it and link to its privacy policy.

  • Data Retention Policy: CRITICAL: Explicitly state how long you keep specific data for. For example: “We retain account information for as long as your account is active. Course progress data is retained for [Number] years after course completion. Payment information is only retained as long as necessary to process the transaction, as per our payment processor’s policy.” Be specific!

  • Specific Data Uses: Be VERY specific about how you use the collected data. The more detail, the better. Give examples! “We use your course progress data to personalize your learning experience and recommend relevant courses.”

  • International Transfer Mechanisms: If you transfer data internationally, research and implement the appropriate data transfer mechanisms (e.g., Standard Contractual Clauses, Binding Corporate Rules). This is particularly important if you have users in the EU.

  • California Residents (CCPA/CPRA): If you have users in California, you need to include specific disclosures about their rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This will likely require adding a separate section.

  • Legal Review: Have a lawyer review this policy to ensure it complies with all applicable laws in your jurisdiction(s) and the jurisdictions of your users.

  • Cookie Consent Mechanism: You MUST have a visible and clear cookie consent banner on your site if you are using cookies. It should allow users to accept or reject non-essential cookies.

  • Accessibility: Ensure your privacy policy is accessible to people with disabilities.

Disclaimer: This is a sample privacy policy and should not be considered legal advice. Consult with a legal professional to ensure your privacy policy complies with all applicable laws and regulations. This is particularly important since you are operating in the US, which has a patchwork of state privacy laws.